Privacy Policy

1. Introduction

Welcome to tilinui.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our printing services for books and journals.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Data We Collect

We may collect several types of information from and about users of our website, including:

• Personal Identifiers: Name, postal address, email address, telephone number, and other similar identifiers necessary for order processing and delivery.
• Payment Information: Credit card numbers, bank account details, or other payment information necessary to process your transactions.
• Order Information: Details about the printing services you request, including specifications, quantities, and delivery preferences.
• Content Files: Books, journals, or other materials you upload for printing services.
• Usage Data: Information about how you interact with our website, including browsing actions, patterns, page views, and other engagement metrics.
• Device Information: Information about your computer, internet connection, IP address, operating system, and browser type.

3. How We Collect Your Data

We collect information through:

• Direct Interactions: Information you provide when creating an account, placing an order, filling out forms, or corresponding with us.
• Automated Technologies: As you navigate through our website, we may use cookies, server logs, and similar technologies to collect usage data.
• Third Parties: We may receive information about you from third-party service providers, such as payment processors or delivery services.

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our printing services
• To process and fulfill your orders
• To manage your account and provide customer support
• To improve our website and services
• To personalize your experience and deliver content relevant to your interests
• To communicate with you about orders, services, and promotional offers
• To protect our rights, property, or safety, and that of our customers or others
• To comply with legal obligations

5. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

• Contract Performance: Processing necessary for the performance of our contract with you to provide printing services.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services and preventing fraud.
• Legal Obligation: Processing necessary to comply with legal requirements.
• Consent: Where you have given consent for specific processing activities.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Order information is typically retained for 7 years to comply with tax and accounting regulations. Account information is retained as long as your account remains active or as needed to provide services. Content files uploaded for printing are retained for 30 days after order completion, after which they are permanently deleted from our systems.

7. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Employee training on data protection and security practices
• Physical security measures at our facilities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct inaccurate or complete incomplete data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
• Right to Object: You can object to our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using our website contact form. We will respond to all legitimate requests within one month.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amount of data that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.